Q. How do I check out?
As soon as you have finished adding items to your shopping cart and are ready to place an order, Select the ‘Checkout’ tab. Follow, the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and an e-mail summary of your order.
Q. Are there any hidden charges when I make a purchase online?
There are NO hidden charges when you make a purchase on www.mekimart.com. The price you see on the product page is just what you pay.
Q. How do I get a receipt?
You will receive an electronic receipt on your registered email address, the order confirmation that will summarize your order and the payment details. When your shopping basket is delivered, you will be given a detailed delivery note of your received order by the driver.
Q. Am I safe to conduct any online transactions?
Yes, your safety is our priority. All the details and information provided by you on www.mekimart.com is secured and is encrypted. Your information is not shared with any 3rd party.
Q. Is it safe to make an online purchase through my credit/debit card online?
When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it’s protected from hackers and criminals. All data is hosted by our Merchant payment gateway. NO credit card details are stored within our systems or computers, it’s one more assurance that when you place an order with www.mekimart.com. IT IS ABSOLUTELY SAFE AND PROTECTED.
Q. Do I have to register before I can shop?
For your convenience, if you do not wish to register you can browse our e-shop and add to your cart as a Guest. However, we highly recommend you to register with us as you will notified about the upcoming deals and promotions and also be eligible to enjoy regular benefits.
Q. How do I add to, or amend my order?
Once your order is confirmed and you have received the order confirmation, you cannot change this order. Please reach our customer service on Support@mekimart.com as soon as possible. We are more than happy to serve you.
Q. Can I order to a different address?
Yes the delivery address can be different from the billing address.
Q. How will I know that you have received my order?
Once you complete the checkout process, the order confirmation page will appear with your order reference. Please note down the order reference in case you need to contact us. Furthermore, you will receive a confirmation order on your registered email confirming your order. Accordingly, please be sure you provide your valid and correct email address on the order form so we can be sure to deliver confirmation to you.
Q. How do I view what’s in my shopping cart?
To view the content of your cart, click on the trolley icon at the top right of the screen.
Q. How do I add items to my cart?
Once you have selected your item(s), click on the Add to Cart tab located next to the item, and it will be added to your cart.
Q. How do I remove items from my cart?
Go to your cart by clicking on the trolley button on the top right side of your screen. To remove an item, click on the View Cart, here you will find the x sign besides the item. Click on the sign and the item will be removed from your cart.
Q. What if I need to change my address or suspend delivery of my order?
Please reach our customer service on Support@mekimart.com within the same day. One of our customer service agent will be happy to serve you.
Q. How can I track my order?
You can reach our customer service on Support@mekimart.com within the same day. We’ll be happy to serve you. You can also check the order status by logging in to your account.
Q. Who can receive my delivery?
Anyone available at the given delivery address.
Q. What if my delivery is late?
Please reach our customer service on Support@mekimart.com as soon as possible one of our customer service agent will be happy to serve you.
Q. What if I forgot my password?
If you have forgotten your password, you can create a new one by clicking on the “Forgot your password?” The link under the email field. You will receive an email in your email box with a link to create a new password.
Q. How do I update my personal details?
Go to www.mekimart.com , log in and go to ‘My Account’ page, go to Account Information, you will be able to change/update your details.